Contact us

We love hearing from you – and if there’s something we can help you with then check out our contact details below.

If you have a specific question, then it's worth checking out our FAQ where you’ll find lots of answers to some of the common things our customers ask us.

There's lots of ways to get in touch

If there's something we can help you with then contact us for help and support for whatever you need, whenever you need it.


Access live chat or use your online account during our normal opening hours and chat to one of our customer services team.

Live Chat

To speak to us online please click here and one of our customer services team will assist you (within our opening hours).


Send us an email at your convenience and we’ll get back to you within 1 - 3 working days with a response.


You can access SMS via your mobile phone on 0798 437 2073 during our normal opening hours and chat to one of our customer services team.

Call us

If you’d rather talk to us then we’re just a phone call away. You can contact a member of our customers services team on 0208 080 6457 who can talk you through your options.

Contact Information

Access online account

  • SMS
  • Existing Customers
    0208 080 6457
    Monday - Friday
    8am - 6pm
    9am - 1pm

Opening Hours

Monday - Friday

8AM - 6PM

Saturday (existing customers)

9AM - 1PM

Sunday and Bank Holidays in England and Wales


Finio Loans

The Poynt North

45 Wollaton Street



Have you checked out our Frequently asked questions?

We have lots!
Chances are the answers you’re looking for might be here.

Visit FAQs
03 Couple Applying For Loan Together 1

Manage your account online

With an Oakbrook online account you're always in control. It's packed full of features so you can manage your loan any time. When you login you can:

View your loan summary and repayment details

View and setup Direct Debits

Make a one-off payment or overpayment

Change your payment date

Manage your contact preferences

Edit your contact details

Set up a digital payment plan if you are struggling with your monthly payments

Settle your loan

Contact us directly with any queries