We love hearing from you – and if there’s something we can help you with then check out our contact details below.
If you have a specific question, then it's worth checking out our FAQ where you’ll find lots of answers to some of the common things our customers ask us.
There's lots of ways to get in touch
If there's something we can help you with then contact us for help and support for whatever you need, whenever you need it.
Please use the 'Help' button at the bottom of the screen, you'll be able to chat online with one of our agents within our opening hours.
Send us an email at your convenience and we’ll get back to you within 1 - 3 working days with a response.
You can access SMS via your mobile phone on 0798 437 2073 during our normal opening hours and chat to one of our customer services team instantly.
If you’d rather talk to us then we’re just a phone call away. You can contact a member of our customers services team on 0208 080 6457 who can talk you through your options.
Monday - Friday
8AM - 6PM
Saturday (existing customers)
9AM - 1PM
Sunday and Bank Holidays in England and Wales
The Poynt North
45 Wollaton Street
Manage your account online
With an Oakbrook online account you're always in control. It's packed full of features so you can manage your loan any time. When you login you can:
View your loan summary and repayment details
View and setup Direct Debits
Make a one-off payment or overpayment
Change your payment date
Manage your contact preferences
Edit your contact details
Set up a digital payment plan if you are struggling with your monthly payments
Settle your loan
Contact us directly with any queries