Help & support
We've created products with amazing features that are affordable, straightforward, personalised and with great experiences that you’ll love.
But we know that sometimes, loans can be confusing, so here you'll find help and support for whatever you need, whenever you need it.
We’re always here to help you
If there's something we can help you with then contact us for help and support for whatever you need, whenever you need it.
- Login to your Online Account
- Use our Live Chat facility
- Email us directly using the contact form in your Online Account
- SMS 07984 372 073
- Call Us 0208 080 6457
Monday - Friday: 8AM - 6PM
Saturday (existing customers only): 9AM - 1PM
Sunday and Bank Holidays in England and Wales: Closed
Frequently asked questions
Have you checked out our Frequently asked questions? We have lots!
Chances are the answers you’re looking for might be here. If not then please contact us and we’ll be happy to help you direct.
Once your loan is approved your money should be in your bank account within a couple of hours.
You can change your regular payment date in your online account. This will slightly change the interest that you are charged in the month the payment is moved. If your new repayment date is earlier than your scheduled repayment date, then the interest will reduce. If the new repayment date is later then it will increase.
Any additional payments to your loan will be applied to your account straight away and reduce the balance. This will reduce your overall interest, but your monthly repayment amount will remain the same. To make an extra payment or partial settlement please login to your account.
Looking for additional support?
Ways to pay
There are several ways you can make the repayments for your loan either by Direct Debit or by Paying Online. You decide what’s best for you.View Ways to pay
We’ve created a range of tools, which you can find in your online account, to help you manage if you find you’re struggling to meet your contractual payments.View Money worries