Making your repayments

There are several ways you can make the repayments for your loan.

Direct Debit

Probably the easiest way to make your repayments. A Direct Debit will have automatically been set up for you when you took your loan out with us. More details about your Direct Debit, and your Direct Debit guarantee, can be found in your Welcome Pack.

If you would like to change the date of your Direct Debit payment, then login to your online account where you’ll be able to do so.

If for any reason you’ve cancelled this Direct Debit and you would like to set one back up again, the quickest way to do it is by logging into your online account at Alternatively give us a call us on 0208 080 6450 and we’ll help you get this set back up again.

06 Relaxed Couple 1

Make a one-off payment

Pay online

You can make a secure payment any time by logging into your online account. Payments made online will be applied to your account the same working day.

Call us

You can call our free payments line 24 hours a day 7 days a week to make a payment.

Call us on 0208 080 6450 and select option 1 ‘make a payment'.

When you make a payment using our payments line the payment will be applied to your account the same working day.

Bank transfer

Set up a standing order or make a payment directly to our bank account. Please contact us for details.

05 Woman Using Tablet 2

Looking for additional support?

04 Man Using Phone 1

Frequently asked questions

Have you checked out our Frequently Asked Questions. We have lots! Chances are the answers you’re looking for might be in here.

View Frequently asked questions
07 Holding Cup Of Tea 1

Money worries

We’ve created a range of tools, which you can find in your online account, to help you manage if you find you’re struggling to meet your contractual payments.

View Money worries